Rossharbour Resort

My and my fiancee stayed here this weekend for her 40th birthday. This place is something else. Both dinner and breakfast was outstanding. The love music in the bar was fantastic, and had everyone up dancing, having a great time and the bar lady was so nice to us too. The reception staff were also lovely. Can't wait to go back. Thank you

I regret to say that our recent stay at the Rossharbour resort in their Bridal Suite was far from the experience we had hoped for. While we anticipated a fun and luxurious stay, our time at the was marred by a series of unfortunate incidents and a disappointing lack of response from the staff. Upon arriving at the suite, we were initially enchanted by its charm and ambiance. However, our enchantment turned into alarm when we woke up in the middle of the night to the unsettling sound of scratching. To our astonishment, we turned on the lights to find a bat climbing up the curtain and then darting around the room. Seeking refuge under the duvet and overcome by shock, we decided to move to another room within the suite. After moving, we promptly notified the reception via email about the unsettling encounter with the bat. Our concerns grew when we discovered the following morning that the room had not been properly cleaned. Stained bed sheets and dirty floors were not the kind of surprises we expected in the luxurious Bridal Suite. We reached out to the reception staff the next morning to express our dissatisfaction and concern about the state of the room. Unfortunately, their response was dishearteningly unsympathetic. Nonetheless, the staff did send someone to the suite, who proceeded to open all the windows. A few days later, we received an email from the resort in response to our complaint. The tone of the email was again disappointingly unsympathetic, and it offered no acknowledgment of our discomfort or a gesture of goodwill. This lack of concern for our experience left us feeling disheartened and unsupported as guests. While we understand that nature can find its way into any setting, it was the combination of the unexpected bat encounter, the unclean room, and the indifferent response from the hotel that led us to write this review. We had hoped for a memorable stay in the Bridal Suite, but our experience was overshadowed by the issues we encountered and the hotel's inadequate response. It is with a heavy heart that I write this review, as we had anticipated a different and more enjoyable experience during our stay. We believe that clear communication, a prompt and understanding response, and a proactive approach to addressing concerns are essential elements of a positive guest experience. Unfortunately, our experience at the Rossharbour resort fell short in these regards. Other than that the setting is beautiful and facilities around the site are great, we hope others have a more positive experience.

Booked our own personal hot tub but come to find out your not allowed in it past 9.30pm and ended up losing my deposit money because of it. Tried explaining what happened to the manager but he was cheeky and not listening. Seemed ok to spend loads of money at this place and 1 mistake happened so they take more. Live music ended eaely and bar closed early on a saturday night too. Have been here a few times but after my latest stay I will not be back.

The views are stunning and the surrounding area around the cabin is world class. The bar and dining areas are also top class. Receptionist and bar, restaurant staff etc. Are very good. However the room was too small, roasting with no air conditioning and no windows. Taps were too high pressured and soaked everything in a second. Storage space was poor and bed/sofa really uncomfortable. In general between the poor quality mattress and heat it's impossible to sleep. The food was so poor it was really unbelievable. The dinner was so poor. Make sure you get an early booking as you get rushed if you booked later by the staff to get you out ASAP. The quality of the food was disgusting. The chicken we got was burnt and tasted of charcoal it was that blasted in the deep fat fryer. The other pieces we got like the chips and onion rings where covered in grease, worst than any take away in the country. The breakfast the next day was also terrible. You get charged extra for a latte for a starter. The food is stone cold and the hash browns look the best item to take but tasted of cereal sitting in milk for too long. The eggs are like plastic. It's the most processed disgusting food about. Stomach was done in bits the night/day after from eating the terrible items presented. Overall to pay 300+ for poor food, a sauna for accommodation and a hot tub isn't worth it.

Check in is not till 4pm and the hot tubs are physically locked shut at 9:30pm. If you wish to have dinner in the restaurant, that will cut your hot tub time in half. It’s open again at 8am and checkout is at 11am. So again, if you wish to have breakfast, you’re cutting down your time in the tub. After 9:30pm the only thing to do is go spend more money in the bar or stay in your room. Area outside the pods is not covered so chances are, your seats will be soaked in the Irish rain. Fingers crossed you are lucky with the weather. Some tubs didn’t seem very private & staff frequently walking along lakeshore past us in the tub & in our room. £100 security deposit taken upon check-in. Bring cash or you’ll be waiting a while for it to be refunded to your card. One positive was that the restaurant was very good, if a little cramped. All in all, an expensive lesson.

Shockingly poor customer service. The evening meal is served in a characterless lodge, with wall paneling more suitable to a shower enclosure than a fine dining restaurant. Breakfast, which is pre-cooked and dispensed from cloches (which where mostly left open at the time of our visit) was at best luke warm, with the potato bread and soda bread bordering inedible. Two Stars overall, unfortunately the magnificent setting and fantastic outdoor facilities are not enough to warrant a return visit anytime soon.

My and my fiancee stayed here this weekend for her 40th birthday. This place is something else. Both dinner and breakfast was outstanding. The love music in the bar was fantastic, and had everyone up dancing, having a great time and the bar lady was so nice to us too. The reception staff were also lovely. Can't wait to go back. Thank you

I regret to say that our recent stay at the Rossharbour resort in their Bridal Suite was far from the experience we had hoped for. While we anticipated a fun and luxurious stay, our time at the was marred by a series of unfortunate incidents and a disappointing lack of response from the staff. Upon arriving at the suite, we were initially enchanted by its charm and ambiance. However, our enchantment turned into alarm when we woke up in the middle of the night to the unsettling sound of scratching. To our astonishment, we turned on the lights to find a bat climbing up the curtain and then darting around the room. Seeking refuge under the duvet and overcome by shock, we decided to move to another room within the suite. After moving, we promptly notified the reception via email about the unsettling encounter with the bat. Our concerns grew when we discovered the following morning that the room had not been properly cleaned. Stained bed sheets and dirty floors were not the kind of surprises we expected in the luxurious Bridal Suite. We reached out to the reception staff the next morning to express our dissatisfaction and concern about the state of the room. Unfortunately, their response was dishearteningly unsympathetic. Nonetheless, the staff did send someone to the suite, who proceeded to open all the windows. A few days later, we received an email from the resort in response to our complaint. The tone of the email was again disappointingly unsympathetic, and it offered no acknowledgment of our discomfort or a gesture of goodwill. This lack of concern for our experience left us feeling disheartened and unsupported as guests. While we understand that nature can find its way into any setting, it was the combination of the unexpected bat encounter, the unclean room, and the indifferent response from the hotel that led us to write this review. We had hoped for a memorable stay in the Bridal Suite, but our experience was overshadowed by the issues we encountered and the hotel's inadequate response. It is with a heavy heart that I write this review, as we had anticipated a different and more enjoyable experience during our stay. We believe that clear communication, a prompt and understanding response, and a proactive approach to addressing concerns are essential elements of a positive guest experience. Unfortunately, our experience at the Rossharbour resort fell short in these regards. Other than that the setting is beautiful and facilities around the site are great, we hope others have a more positive experience.